Client pathways

Getting started

This is where we begin. We take the time to understand your concerns, what matters most to your family and what you hope to see change. From there, we help guide you to the most appropriate service options and start shaping a support plan that reflects your child and your family’s needs. This is where we start to build a programme around your child or young person and your family, rather than fit your child, young person, or young adult into a predetermined pathway and system.

Getting to know your child

Every child is unique. We spend time getting to know your child’s strengths, interests and the areas where they may need support. By understanding how your child functions in their everyday environments – at home, at school and in the community, we can work together to set meaningful goals. This is an assessment phase, but it is firmly grounded in real-life observations and experiences and draws upon occupational therapy frameworks, theoretical frameworks, and models to help understand the underlying reasons your child, young person, or young adult may have barriers to participation.

Working with your child to achieve goals

Once we know what matters most, we begin working alongside your child and family to support progress towards those goals. This may include individual sessions, peer programs, community-based supports or guidance for the adults around them. Our focus is always on building skills, confidence and participation in everyday life. This is where things truly go on an individualised pathway. We build a programme around your child that meets the goals in the moment and is flexible and responsive to changing needs over time.

Moving on

Our goal is not to have families rely on us forever. Instead, we aim to support you to reach a point where you feel confident, equipped and resourced to continue supporting your child’s development and participation independently. When the time is right, we step back, knowing your child and family have the skills and strategies to keep moving forward. Occupational therapy is really about problem-solving barriers to participation. These barriers come and go, and so should you, in and out of a service. Our moving on phase is to make sure that we can set you up with being able to maintain the progress we’ve made within the community.